Support Team Manager

  • Hours per week: full time (35 hours)
  • Location: Hybrid - Rugby office/home based 
  • Salary details: £42,750 - £47,250 per annum depending on experience
  • Vacancy type: Permanent

who are we? 

As an occupational charity, we help the ICAEW community thrive by equipping individuals with the practical, emotional, or financial tools to manage whatever’s in front of them, from everyday situations to exceptional life-changing circumstances. 

Our vision is that everyone in the ICAEW community can fully participate in life. 

your role at caba 

To manage the delivery of high-quality, person centred and responsive direct support services that continuously meet the needs of our community against organisational and regulatory standards.

your key responsibilities 

For the full list of key responsibilities please view the full job description here.

to be successful, you’ll have:  

knowledge and understanding:  

  • third sector, including charity to ensure partner service are aligned to our charitable objects
  • quality assurance practices to embed continuous improvements in service delivery
  • contemporary digital and personalised support service frameworks and models 
  • latest trends and practice in health and social care
  • latest, relevant legislation
  • applied safeguarding, confidentiality and data protection practices and policies.

skills and abilities:  

  • proven operational and management skills, being able to coach and develop people to help them achieve their best, empowering and motivating others to improve performance and achieve positive outcomes against organisational and personal goals
  • excellent communication skills with an ability to work collaboratively across the organisation, engaging with people of all levels, gaining buy-in and an ability to deliver on joint initiatives
  • highly organised with an ability to lead on multiple initiatives with conflicting deadlines  
  • ability to think creatively and solve problems, approaching tasks with curiosity – reflecting, adapting and identifying implications for support and the organisation as a whole. 


  • working in similar sized third sector organisation
  • demonstrable delivery of safe and effective person-centred support informed by a needs based approach
  • delivering a digital and personalised support provision, applying service plans to meet emerging needs whilst increasing service quality, accessibility and performance
  • working within safeguarding and case management informed practices
  • supervisory and management experience
  • using and developing a CRM to manage processes, cases and workflow 
  • sound budgetary management, cost analyses and forecasting that enable a retention of services for our community 


  • qualified to degree level or equivalent in relevant professional qualification and experience
  • management qualification, or similar, with access to latest thinking
  • minimum level 2 safeguarding trained

why caba?

You’ll enjoy up to 10% pension contributions, private medical insurance, income protection insurance and a generous holiday allowance of 25 days per annum, plus bank holidays. 

We work in a flexible hybrid model - one that creates the opportunity to work in your own way from home, but also provides a great opportunity to collaborate with our colleagues at our office. Many of our colleagues have varied working patterns so we’re open to talking about the flexible working arrangements that could work for you. 


Take a look at the job description for full information. Applying is simple - send your CV and cover letter, along with our short application form, which shows us that you can make a success of the role. If you have links to any of your work, we’d love to see it - simply put them at the bottom of your application form. 

If you want to become part of a welcoming, inclusive organisation that values your ideas and input, we want to hear from you.  

If you have any questions about the role, please contact [email protected] for an informal discussion. 

**Your appointment is subject to a Basic Disclosure and Barring Service (DBS) check 

Deadline for applications: 12th April 2024