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contact us

There are moments in life when we all need a helping hand. If you’ve taken a look through the services we offer and our FAQs, and you’d like to get in touch for more guidance, we’re here for you. We offer free, impartial and confidential support, 24 hours a day, seven days a week.

before you get in touch

You need to be an ACA student, an existing or former ICAEW member or a close family dependent to access our support. If you’re outside this community, there are other charities who may be able to help you.

live chat

If you would rather not call us, you can chat to caba online using our live chat service. All online conversations are strictly confidential and advisors are available 24 hours a day, seven days a week. If you contact us between 9.00 and 17.00 UK time Monday to Friday, we'll be able to get moving on your request straight away. If you contact us outside of these hours, a caba advisor will take your details and a member of our team will start processing your request the next working day.

Just click the link below, and then click the "live chat" button which should have popped up on the bottom right hand corner. 

Launch live chat

create a 'my caba' account

We want you to be able to interact with us and access support quickly and easily. With a 'my caba' you will be able to:
  • Create a new enquiry, and see it instantly in your 'my cases' section.
  • Monitor the progress of your support cases, and see historic cases.
  • Send messages directly to one of our friendly Support Officer who is assigned to you.
  • Be able to upload supporting documents securely, safely and directly to your Support Officer.

phone us

Call us on +44 (0) 1788 556 366


Write to us at - Merrett House, Swift Park, Old Leicester Road, Rugby, CV21 1DZ

having trouble with your website account?

If you're having trouble logging into your web account, first please check your spam and junk filters for any emails from us, but feel free to contact us at [email protected] and describe the issue you're having and whether or not you have a web account already.

what happens next?

We’re independent, so you can talk to us about anything, openly and in complete confidence. We won't share your information with any third party organisation (including ICAEW) without checking with you first.

We’ll keep your details safe and never sell or swap your details with anyone. Read our privacy statement for full details on how we look after your data.