support we offer

We all face challenges in our lives and our careers. We’re here to support you through the difficult times.

Get the support you need, when and where you need it. Whether you’re a past or present Chartered Accountant and ICAEW member, an ACA student, or a close family member, we’re here for you.

Let’s get started. What do you need help with today?

I’m feeling low

If you’re feeling depressed or anxious, or dealing with the emotional impact of relationship problems, bereavement or redundancy, we can help. Talk to a registered counsellor online or over the phone, in total confidence, and explore our range of wellbeing resources.

I have a health concern

Are care costs at home or in residential care a problem? Let us know. Get help accessing and understanding care services, or with home adaptations and specialist equipment.

I have money problems

If you’re struggling to pay your rent or mortgage, keep up with household repairs or pay for everyday essentials, we can help. Apply for a monthly shortfall grant to tide you over, or a donation to pay for a one-off expense, such as a funeral.

I’m in debt

If debts are getting you down, we can advise you. Get in touch with a professional debt adviser, who can provide impartial and confidential advice and work with you to create an action plan aimed at improving your financial situation and alleviating your debts.

I’m at a career crossroads

If you’re aiming for promotion, looking to change career direction, returning to work after a break or planning your retirement, we can help. Professional coaching and development courses are on-hand to guide you on the next step of your journey.

I have a legal issue

If you have an issue relating to family, consumer or employment law - or any other legal matter – we’re here to help. In England and Wales, independent legal advice is available over the phone within hours, and our comprehensive online resources are available globally.

I need help with something else

Life is complicated. If the challenge you’re facing isn’t listed on this page, we may still be able to help. Please get in touch for independent, confidential support. If we don’t have the answer, we’ll do our best to point you in the right direction.

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Who is eligible for support?

We support past and present members of the Institute of Chartered Accountants of England and Wales (ICAEW)1, ACA students2, ICAEW staff members3, and the family and carers of members and students4

  1. No matter where your career takes you, past and present members of the Institute of Chartered Accountants of England Wales (ICAEW) are eligible for caba’s services for life, even if you change your career and leave accountancy 
  2. ACA students (ICAEW Provisional Members) who are either an active student or have been an active student within the last three years are eligible for caba's services 
  3. Past and present staff members of the ICAEW or caba are eligible for caba's services for life, even if you leave either organisation. Please note, for former employees, our financial support is only available to those who have had five years continuous employment with either organisation 
  4. Family members and carers of either an eligible past or present ICAEW member, ACA student or past or present employee of the ICAEW or caba are eligible for caba's support. We define a family member as a: 
    1. spouse, civil partner or cohabiting partner 
    2. widow, widower or surviving civil partner who has not remarried or cohabiting with a partner 
    3. divorced spouse or civil partner who has not remarried or cohabiting with a partner 
    4. child aged up to 25. Please note, children aged between 16 and 25 are not eligible for individual financial support 
    5. any other person who is or was dependent on the eligible individual supporting them financially or are reliant on the eligible individual’s care 
    6. any other person on whom the eligible individual is reliant, either financially or for care 

You can find out more about our available support both in the UK and around the world on our support we offer  page. 

Are your services means-tested?

If you need financial support, we carry out a means test where we consider income, expenditure, capital and assets.  

*Please note none of our other services are means-tested. 

I’m an accountant, but not a member of ICAEW, can you still help?

Unfortunately not. We only support past and present ICAEW members, their carers and their families. If we are unable to support you, where possible we will point you to help elsewhere.

caba has supported me in the past; can I receive support from caba again?

We understand that circumstances change. If we’ve helped you in the past there’s no reason why we can’t help you again. You can contact us at any time. Please call us if you need our help.

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