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what happens when you contact us?

We’re here to make getting the right support as easy and stress-free as possible. Here's exactly what you can expect when you get in touch.

At caba, we can support you with things like counselling for mental health concerns, provide relief from financial strain, and offer legal support or career coaching – it just takes an initial message or phone call.  

But we know that making that first contact isn’t always easy and not knowing what to expect can make the process seem more daunting than it really is.  

Allow us to break down exactly what happens when you get in touch, so you can feel more at ease and ready for the first ‘hello’. 

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what happens when you contact us? 

  1. When you first reach out,  you’ll speak to one of our friendly triage coordinators – Charley or Charlotte – who will, before anything else, confirm that you’re eligible for our services.

  2. If you are eligible, they’ll ask for more details in order to understand what support you might need. If you aren’t eligible, they’ll help you find other organisations, services or charities that might be able to help. 

  3. Once they know a little about your current circumstances, and the support you are interested in, the triage coordinator will discuss a few options with you, and refer you to the relevant service or to a support officer. They'll never pass on any details without your permission.

  4. Before getting back in touch, the support officer or partner service will spend time understanding your case. This allows them to get back to you with the best response. You can expect a reply within five working days. 

 

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Don’t worry, your details will still be kept private from employers, family members and the ICAEW – we just pass your details to a caba support officer or a team member from one of our partner services so they can provide the support you need.

ready to contact?

Want to know more about what we can do for you? Call us on 01788 556366 or click below to send a message.

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who provides our support?

Meet the trusted organisations we work with to bring you the right support.

meet our service providers

people you can trust

  • Specialist support. Each of our support officers has a specialised area of expertise, from debt to neurodiversity. This means they approach your case with knowledge, experience and sympathy. 

  • Accurate and up-to-date. Our support officers commit to regular training to ensure they’re up to date on best practice, safeguarding, and relevant changes to laws, benefits and government guidance – so the advice and support you receive is reliable and current.  

  • Professional and confidential. Everything discussed stays between you and the person you talk to. It stays private from employers and family, and we won’t even pass on any details to other support officers or service providers without your confirmed consent. 

  • Choice and control. You’re always in control of what you share and when. Every conversation is led by you, at your pace, and shaped around what matters most to you. 

  • Supportive and understanding. We act with compassion, understanding and patience before anything else.