Do you want to polish up on your communication skills? Perhaps you’re strong in some areas and lacking in others? Here, we reveal the dos and don’ts of how to effectively communicate at work, regardless of your role or where you work.
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Are you a good communicator? When was the last time you reviewed your communication skills? Or is it something you’re yet to do?
Effective communication, full stop, is central to your work and personal life. From a professional perspective, it can help boost your productivity levels, workplace relationships, and job satisfaction. This is due to the fact we all use communication to influence and motivate others, express our opinions, objectives and goals and give and receive feedback.
But we aren't all born with excellent communication skills, if only we were. They're something that's perfected over time, as we experience different situations and learn from others.
Do you want to polish up on your communication skills? Perhaps you're strong in some areas and lacking in others? These practical tips are designed to help:
Good communication isn't just about expressing yourself clearly. It also means being a good listener. Here are six ways you can improve your listening skills:
We ask questions, but not everybody pays careful attention to what we ask before we ask it. Understanding the role of different types of questions means you can influence and get the most out of conversations.
There are two main different types of questions:
1. Closed questions – that are usually answered with one word or extremely short responses.
For example: Will you….? Do you……? Is that agreed?
Closed questions are useful in conversations where you need to be assertive. For instance:
2. Open questions - are good for developing conversations and finding out more details
For example: When? Why? Which? How?
This style of questioning helps you encourage collaboration and participation. For instance:
With most workforces now set up to work from home, and many workplaces continuing to embrace these remote set-ups as we emerge from the pandemic, strong and effective communication is more essential than ever. As a result, open questions are extremely valuable for remote managers, who no longer have non-verbal and contextual cues to draw upon.
Like it or not, we all have to have difficult conversations, both at home and at work. There is a right and a wrong way to tackle them, the strategy below is designed to help you make the best of the situation.
Difficult conversations - five-step strategy:
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