Service Development Manager

  • Hours per week: full time (35 hours)
  • Location: Hybrid - Rugby office/home based 
  • Salary details: £42,750 - £47,250
  • Vacancy type: Permanent

who are we? 

As an occupational charity, we help the ICAEW community thrive by equipping individuals with the practical, emotional, or financial tools to manage whatever’s in front of them, from everyday situations to exceptional life-changing circumstances. 

Our vision is that everyone in the ICAEW community can fully participate in life. 

your role at caba 

To support the strategic growth of support services, support the development of new services and business development opportunities in line with caba’s strategic priorities.

your key responsibilities 

For the full list of key responsibilities please view the full job description here.

to be successful, you’ll have:  

knowledge and understanding:  

  • third sector, including charity to ensure partner service are aligned to our charitable objects
  • quality assurance practices   to embed continuous improvements in service delivery
  • contemporary digital and personalised support service frameworks and models 
  • application of technology enhanced services 

skills and abilities:  

  • proven strategic and operational skills, being able to coach and develop people to help them achieve their best, empowering and motivating others to improve performance and achieve positive outcomes against organisational and personal goals
  • excellent communication skills, with an ability to work collaboratively across the organisation, engaging with people of all levels, gaining buy-in and an ability to deliver on joint initiatives
  • good analytical, negotiating and strategic thinking skills.
  • highly organised with an ability to lead on multiple projects and initiatives with conflicting deadlines  
  • ability to think creatively and solve problems, approaching tasks with curiosity – reflecting, adapting and identifying implications for support and the organisation as a whole 
  • ability to build and maintain partner service relations and networks within the field


  • working in similar sized third sector organisation
  • working with and liaising with internal and external stakeholders
  • researching and evaluating prospective partner services and business opportunities
  • developing and growing a portfolio of digital and personalised support provision informed by a needs based approach whilst increasing service quality, accessibility and performance
  • supervisory and management experience
  • sound budgetary management, cost analyses and forecasting that enable a retention of partner services for our community 
  • proven experience of reviewing, comparing, analysing, products and services


  • qualified to degree level or equivalent in relevant professional qualification or   experience
  • minimum level 1 safeguarding trained

why caba?

You’ll enjoy up to 10% pension contributions, private medical insurance, income protection insurance and a generous holiday allowance of 25 days per annum, plus bank holidays. 

We work in a flexible hybrid model - one that creates the opportunity to work in your own way from home, but also provides a great opportunity to collaborate with our colleagues at our office. Many of our colleagues have varied working patterns so we’re open to talking about the flexible working arrangements that could work for you. 


Take a look at the job description for full information. Applying is simple - send your CV and cover letter, along with our short application form, which shows us that you can make a success of the role. If you have links to any of your work, we’d love to see it - simply put them at the bottom of your application form. 

If you want to become part of a welcoming, inclusive organisation that values your ideas and input, we want to hear from you.  

If you have any questions about the role, please contact [email protected] for an informal discussion. 

**Your appointment is subject to a Basic Disclosure and Barring Service (DBS) check 

Deadline for applications: 12th April 2024