disability, illness and carer support

For some, being a carer or living with a disability or illness can occur over night. For others, it might be something you have been living with for years. No matter how long you've been in your situation, it can be hard to know where to go support and advice.

We provide tailored 1-1 advice, as well as financial and emotional support. Whatever you need, we're here to try and support you the best we can.

specialist care support team

You'll have your own dedicated support officer, who has expertise in UK care, health, and social services.

financial support

We can provide financial support that is means tested; every application is assessed individually, and we consider your income, expenditure and capital. The financial support isn't a loan so you won’t have to pay it back.

Financial support could help pay for things such as:

specialist technology and equipment like a stair lift
adapting your home to make it accessible and safe
mobility aids such as a wheelchair or electric mobility scooter
contributions towards the cost of carers coming to the home
contributions towards care home top-up fees
temporary respite care so that you can take a break
essential living expenses you may struggle to afford

not sure where to turn for help?

You're not alone. We’re ready to support you whether you’re facing everyday concerns or exceptional situations. It’s why we’re here.

UK benefits and alternative support

Could you be missing out on benefits available to you?

you may be eligible for UK benefits that you are unaware of. Our UK benefits calculator shows where you may be missing out. You can also find out more about UK benefits
confused about the process? Our support officers can assist in navigating applications and find out what you are eligible for, and can check to see if you can challenge any existing benefits and decisions
living outside the UK? We can also work with you to find out if there’s any local financial support

specialist care advice

Feeling overwhelmed by care options? We can help you find professional care, home adjustments for accessibility, or residential care. We'll guide you through funding from local authorities or the NHS, and can and navigate issues with certain agency, from local authorities to hospitals.

Whatever you need, our support team will be happy to discuss your options with you.

care assessments

When you ask for support from the NHS or social services you, or the person you care for, may need to be assessed to understand what support is needed.

We can help demystify the assessment process. We'll explain its purpose, guide you step-by-step, and anticipate potential questions. Feeling prepared leads to a calmer and more productive experience for you and/or the person you care for.

care needs assessment

This free assessment considers the support and services the person being cared for needs. Everyone is entitled to one, whatever they earn or their individual needs. This is the first step to getting support from adult social services at your local council and you'll receive a care and support plan.

financial assessment

This assessment is a means test carried out by your local authority which determines how much you can afford to pay for care and support. It considers your income, savings and sometimes your property value to calculate how much financial support is available to you.

carer’s assessment

Your local authority looks at the needs of the person who is providing care. It will consider how your life might be affected by being a carer and if you need support. For example, they may be able to provide respite care to give you a break, or a payment – called a 'personal budget’ for activities outside of your role as a carer like a hobby or club.

occupational therapy assessment

An occupational therapist helps people to overcome difficulties so they're able to complete everyday tasks. An occupational therapy assessment will decide what kind of support is needed recommend how that support could be provided. In some situations, we can provide this kind of assessment, but it's also available through the NHS or social services.

support via our trusted partners

We've spent years cultivating strong relationships and partnerships with external organisations, meaning you can access more support by using our services.

We can help get you in contact with the relevant organisations and handling of referrals, getting you the assistance you need, quicker and easier.

Get in touch today to speak to a specialist support team member about your options.

emotional support

One problem can lead to another. If you’re feeling overwhelmed and the situation is taking a toll on your mental wellbeing or affecting your family, then our individual or relationship counselling services can help. Counselling is not just talking. It’s a systematic process. A qualified counsellor listens and helps you to find how to move through the problems you’re facing, develop new strengths and improve your wellbeing.

Counselling can help you:

deal with difficult life events like bereavement or relationship problems
process and resolve emotions like guilt, grief, anger, or sadness
cope with a crisis
work through conflict
improve low self-esteem

debt advice

Debt problems can happen to anyone. Our specialist debt advisors take time to understand your situation without judgement.

We’ll work together to explore your options and develop a plan to get your finances back in order. We can help you understand your bills and what you owe, negotiate realistic payment plans with creditors on your behalf and help you prioritise which debts to pay first.

Your debt advisor will keep you up to date at every step with advice and information. You can also access our debt toolkit to help you get a handle on your finances.

Contact us if you’re living outside the UK to understand the support available that fits your personal circumstances.

We don’t provide financial assistance towards the repayments of debts.

care support faqs

Am I a carer?

A carer is someone who looks after a family member, partner or friend who needs help due to illness, being frail, having a disability, mental health problem or addiction and they couldn’t cope without that help.

I don’t have a carer. Can you support me if I have an illness or a disability?

Yes. If you’re eligible for support, we’ll support you however we can. Contact us to find out how we can help you.

Who is eligible for support?

We support past and present members of the Institute of Chartered Accountants of England and Wales (ICAEW), ACA students, ICAEW staff members, and the family and carers of members and students.

Not sure if you’re eligible? Use our interactive eligibility tool to check if you or your family could get support.

Are your services open to everyone, regardless of financial situation?

Most of our services, including mental health support and legal advice, are provided free regardless of your financial circumstances. For our financial grants, we will conduct an assessment, looking at your income and assets, to determine what help we can provide.

Will information I give to caba remain confidential?

We provide confidential and impartial advice and support. Everything you tell us stays with us in strict confidence, unless we have serious concerns about your safety. We won't disclose any of your details to a third party organisation without informing you first and we never share client information with ICAEW. For full details on how we process your data please refer to our  privacy statement.

Will caba support me if I'm outside the UK?

Yes, if you’re eligible for our support, we’ll support you wherever you live however we can. Contact us to find out what support is available where you live.

How can caba support me with my debts?

We provide debt advice and can help you explore options to help manage your debt. We can also help negotiate with creditors over repayments and support you in basic legal proceedings if needed. In some circumstances, we can consider helping you clear priority arrears. Please get in touch to see how we can support your situation.