Joseph's story

I consider myself a very fortunate man at 87. My wife and I both have good pensions and we have our children and grandchildren all around us. We've always enjoyed the outdoors - walking and watching sports - but as I got older I noticed a real difference in my mobility. I started to realise that I probably needed a motorised scooter. So, I picked up a leaflet for a firm that supplies them.


taking care of us

The problem is, these people promise the earth. They just want to make a sale - and it's a lot of money that they're talking about. After I made the initial enquiry, they phoned and phoned - they were very persistent. They keep asking, 'are you ready to make a decision yet'

The one we ended up buying is fine for nipping about locally, but it was too heavy to pack in the car. That meant I couldn't go very far. Because it wasn't transportable, I wasn't able to go to visit family or do things that required a bit of a car journey.

That's when we had the idea of speaking to caba. They said that whilst I couldn't access a grant, I could definitely get help from one of their Occupational Therapists. An Occupational Therapist knows all about mobility aids and adaptations, so they can advise you on what would suit your needs most.

A lovely lady came out to the house and took down all my details. She'd heard of the firm that had been pestering us and said that they didn't have a very good reputation. Instead, she suggested a different kind of scooter and recommended a local shop for us to buy it through.

We were advised to get a lightweight scooter that can be dismantled. Now my wife and I can get it in and out of the car ourselves. We've not looked back. We can go to all sorts of family events now. Our weekends have been transformed. We have 2 great-grandchildren that play sport - one football and the other rugby - and we're off all over the county at weekends supporting them. I'd hate to have to miss things like that just because we didn't know which bit of kit to buy.

As I said, we're very lucky to have the support of family, but still, they don't have the same expertise as an Occupational Therapist. I think it's wonderful to have a service where a specialist can advise you.

*Some personal details of this client have been changed to protect their identity

how caba can help

caba supports the wellbeing of past and present ICAEW members, ACA students, ICAEW staff members, and their spouses, partners and children up to the age of 25. For advice, information and support please:

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Who is eligible for support?

We support past and present members of the Institute of Chartered Accountants of England and Wales (ICAEW), ACA students, ICAEW staff members, and the family and carers of members and students. 

  1. No matter where your career takes you, past and present members of the Institute of Chartered Accountants of England Wales (ICAEW) are eligible for caba’s services for life, even if you change your career and leave accountancy 
  2. ACA students (ICAEW Provisional Members) who are either an active student or have been an active student within the last three years are eligible for caba's services 
  3. Past and present staff members of the ICAEW or caba are eligible for caba's services for life, even if you leave either organisation. Please note, for former employees, our financial support is only available to those who have had five years continuous employment with either organisation 
  4. Family members and carers of either an eligible past or present ICAEW member, ACA student or past or present employee of the ICAEW or caba are eligible for caba's support. We define a family member as a: 
    1. spouse, civil partner or cohabiting partner 
    2. widow, widower or surviving civil partner who has not remarried or cohabiting with a partner 
    3. divorced spouse or civil partner who has not remarried or cohabiting with a partner 
    4. child aged up to 25. Please note, children aged between 16 and 25 are not eligible for individual financial support 
    5. any other person who is dependent on the eligible individual supporting them financially or are reliant on the eligible individual’s care 
    6. any other person on whom the eligible individual is reliant, either financially or for care 

You can find out more about our available support both in the UK and around the world on our support we offer  page. 

Are your services means-tested?

If you need financial support, we carry out a means test where we consider income, expenditure, capital and assets.  

*Please note none of our other services are means-tested. 

I’m an accountant, but not a member of ICAEW, can you still help?

Unfortunately not. We only support past and present ICAEW members, their carers and their families. If we are unable to support you, where possible we will point you to help elsewhere.

caba has supported me in the past; can I receive support from caba again?

We understand that circumstances change. If we’ve helped you in the past there’s no reason why we can’t help you again. You can contact us at any time. Please call us if you need our help.

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