insight community

At the Insight Community, we bring your voice to the heart of what we do. Together, we’ll drive positive change that reflects the people we serve and the teams that support them.

The Insight Community is a space where your experiences and feedback directly contribute to shaping the services and support we offer. Built for you and by you, the community is designed to ensure that our work reflects the real needs of Chartered Accountants.

as part of the Insight Community, you’ll have the opportunity to:

Share your experiences and help us better understand your needs.
Participate in focus groups, surveys, and other engaging activities designed to improve the support we provide.
Provide valuable feedback that will help shape our services for you, by you.

why join the Insight Community?

Be part of a growing community that’s making a difference.
Help shape services that better serve your needs and those of your peers.
Receive exclusive invitations to events, research opportunities, and more.

what’s been happening?

Our community’s feedback has already made an impact. Here’s what we’ve learned in Q3 and Q4.

thank you

Your input is driving meaningful change across caba. We couldn’t do it without you, and we can’t wait to share the next chapter together.

what you need to know

what is the insight community and the purpose?

The Insight Community is a revamped and improved version of our former Research Panel, created to ensure that caba’s work genuinely reflects the needs of our clients especially those facing hardship or health challenges. This community gives members the opportunity to share their insights, experiences, and challenges directly with us, so that we can design services and communications that are relevant, effective, and truly impactful.

what will I have to do?

As a member of The Insight Community, you’ll help shape the future of our support—for you, by you.

Once you sign up, you’ll get the chance to:

Share your voice and lived experiences
Take part in quick, easy surveys
Join friendly focus groups or interviews
Test ideas and give feedback on new services or messages

You can take part as much or as little as you like. Whether you’ve got 5 minutes or 50, your insights will help shape services that really make a difference for people facing hardship or health challenges. Plus, we’ll do our best to make it interesting and even a little fun!

what happens next?

Keep an eye out for communications from us about upcoming opportunities. From surveys to focus groups, or interviews around improvement to our support services – there’s lots of things to get involved in. You don’t have to sign up, but we ask that if you do, you make every effort to come along to the session.

can I take part if I’m not eligible for support?

The community is open to anyone who is an ACA student, past and present ICAEW member, family member and ICAEW staff.

If you’re not one of these and want to be involved, please contact [email protected]

how often will I be contacted?

We’ll only contact you when it matters — no spam, we promise!

You can expect:

A regular newsletter with updates, insights, and how your input is making a difference
Invitations to take part in research projects, surveys, focus groups, or interviews when opportunities come up

How often that is can vary, but you’re always in control. You can choose what to take part in and how often. No pressure — just your voice, your way.

will it cost me anything?

Nope - it’s completely free to join The Insight Community!

In fact, not only does it cost nothing to sign up or take part, but we also offer small thank-you incentives for some activities, like focus groups or interviews. It’s our way of showing appreciation for your time and insights

can I unsubscribe at any time?

Absolutely - you’re free to leave at any time.

Just drop us a quick message at  [email protected], and we’ll take care of the rest. No hard feelings — we appreciate any time you’ve shared with us!

Insight Community

ready to get involved?