welcome to the community!
We’re excited to share what’s been happening across the first half of the year. From our first-ever in-person focus groups to insightful surveys and usability testing, your contributions have been invaluable. Thanks to your feedback, we’re learning more about the needs of our community and making real changes.
Whether you joined a session, completed a survey, or shared your story, thank you.
Here’s a look at what we explored, what we heard, and how your input is driving change:
in-person focus groups: health and hardship
What we heard:
- Financial hardship is highly stigmatised, particularly at the beginning and end of careers, for small business owners, and those with family care or health responsibilities.
- Health and disability needs are broad and varied across the community.
- Isolation has a profound impact, leaving people in hardship disconnected and without a lifeline beyond their situation.
What we’re doing:
- Developing campaigns to tackle stigma around seeking financial support, making client stories more visible and impactful.
- Exploring ways to provide community connections and peer support.
- Enhancing our website with preventative resources on financial and health support.
- Expanding our team: two new triage coordinators have joined, and we’ve introduced a new way to book calls with a support officer directly via email.
caba insights community update #1.pdf