how we're here for you this Christmas
We know how important it is to have support at any time of year, and for many people, Christmas can feel particularly difficult. That’s why we’re still here for you over the festive season. We’ll be running a limited service, but you can still apply for support, speak to us, and make the most of our online tools and resources.
Enquiries and our phone lines will be closed from 19 December to 5 January. You can still apply for our services during this time, but we won’t be able to respond until Tuesday 6 January.
support you can apply for
While we can't guarantee we will be able to get to your enquiry this year, you can still apply for support and we'll get back to you in January 2026.
tools you can access anytime
We've got a range of resources to support you during the holidays. Explore our range of financial tools to help keep you on track this festive season.
courses & e-learning
These tools will help you to create an in-depth budget plan, giving a breakdown of income and expenditure.
financial tools
If you're looking to get a hold of your savings and organise your finances, this tool is for you.
Qwell
Use our tool to find out your estimated retirement income and set financial targets for your pension.
what are Qwell's Christmas opening times?
Qwell Christmas hours
24th December (Christmas Eve)
12pm – 8pm
25th December (Christmas Day)
4pm – 8pm
26th December (Boxing Day)
12pm – 8pm
31st December (New Years Eve)
12pm – 8pm
1st January (New Years Day)
4pm – 8pm
Other days over the holiday period will follow its usual live chat hours of 12pm – 10pm on weekdays and 6pm – 10pm on weekends.
how to cut costs over Christmas
save energy at home
Take a look at some of our tips for how to save energy at home to help you reduce high energy bills.
save money on food
There are ways you can cut costs on your food shop. Here are some practical tips to stretch your budget.
budgeting 101
Our experts share their tips for how to build your budget and get on top of financial difficulty such as debt.
useful organisations
Here are some helpful contacts if you need to speak with someone urgently during caba's closure.
we know this time of year can be lonely...
The festive season isn't always a jolly time. If you're experiencing loneliness or isolation there are organisations that can provide companionship.
- You can call Silver Line's 24/7 befriending phone line on 0800 470 80 90
- Age UK have a list of befriending services on their website
- MHA has an online and face-to-face befriending service
get in touch
We will respond to any queries after the Christmas break.