my caba faqs

Any questions about my caba? We've got the answer.

my caba is a secure area of our website. Register to create your own my caba account and access services like e-learning, update your contact details, and make a donation. If you're eligible, you can also book webinars, access our support services, message your support officer, and stay up to date with the progress of your case.

Got a question about my caba? Explore the answers here.

your questions answered 

I registered online but the email with the verification code hasn’t arrived

Please check your spam or junk folder. If the code has expired, follow the forgotten password instruction below.

I’ve forgotten my password

Click the forgotten password link on the login page and enter the email address you used to register for my caba. You’ll get an email with a personalised link for you to set a new password.

My password doesn’t work, but I’m sure it’s correct

Check if you have caps lock on by mistake. If it’s still not working, click the forgotten password link on the login page and set a new password.

I know my password but I want to change it

Log in and select my profiles and preferences. You can change your password in the reset password link on the right.

I’m logged in, but I can’t book a webinar

You need to be eligible for support to book a webinar. We usually match the information from your registration form to our database to confirm that you’re eligible. If we can’t match your details, the checking process can take up to seven working days. We’ll let you know when our checks are complete. We might need to get in touch with you for more information. If you’re still waiting after seven working days, email us for an update.

I’m not eligible for support, can I still register for a my caba account?

Yes. my caba is available to everyone with a unique email address. You’ll be able to access advice and information articles, complete e-learning courses and donate to caba online.

I’m logged in but I can’t join as a caba member online

Only current and past ICAEW members and ACA students can become a caba member. If you've just created your account, we may still be checking that your membership. The process can take up to seven working days. Once it’s complete, you’ll be able to apply online to become a caba member.

Do I need to register to donate to caba?

Yes. The registration process checks your email address and reduces fraudulent online transactions from criminals checking stolen card details.

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