What we're currently exploring
These topics reflect the key challenges and experiences shared by our community, helping us improve support and services.
Latest insights: Mental health and wellbeing
Thank you to everyone who took part in our mental health project. Your experiences are helping us better understand the pressures affecting our community and how support can continue to improve.
What you said
Financial pressure affects mental health
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63% identified financial pressure as a key challenge
Work-related stress remains significant
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74% identified work-related stress as a contributing factor
Mental health challenges are often interconnected
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Pressures linked to work, finances, health and family responsibilities frequently overlap
People value trusted and accessible support
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Participants most commonly turned to GPs, family, friends or therapy
Clear communication matters
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Easy-to-understand and accessible support improves confidence in seeking help
What we're doing
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Improving customer journeys and access to support
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Reviewing how mental health services are communicated
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Developing services using lived experience and feedback
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Improving website navigation and accessibility
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Exploring how fundraising conversations are approached
Reports and updates
Our community’s feedback has already made an impact. Here’s what we’ve learned in 2025.
insights community update - Q1& 2 2025
insights community update - Q3& 4 2025