senior support officer
Location: Hybrid (2 days in the office, 2 days from home) | Hours: Full-time, part of our 4-day week trial
Salary: £ 42,500 - £46,200
caba's purpose
caba is an occupational charity helping the ICAEW community thrive. We provide practical, emotional, and digital tools to help people manage everyday challenges and life-changing events. Our vision: everyone in the ICAEW community can fully participate in life.
our values
We make a difference. We work best together. We do the right thing. We are dynamic.
At caba, you’ll join a supportive, values-driven team, making a real impact on people’s lives every day.
the role
As a Senior Support Officer, you’ll lead the way in delivering expert, personalised advice to those facing complex financial, health, or social challenges. You’ll manage a portfolio of the most challenging cases, provide guidance to the team, oversee quality and training, and help shape how we deliver high-quality support across caba.
what you’ll do
- Handle complex, high-impact cases, ensuring service users receive sensitive, person-centred support
- Guide and support the team through technical supervision, case reviews, and real-time advice
- Drive quality and continuous improvement in processes, templates, and advice delivery
- Oversee grant applications, preparing reports and making recommendations for approval
- Champion the service user perspective, sharing insights to shape and improve our services
- Ensure safeguarding and compliance standards are always met
what you’ll bring
- Expertise in welfare, debt, housing, health, or social care with experience supporting complex needs
- Strong technical knowledge and the ability to coach and guide a team
- Excellent communication and record-keeping skills, with a sharp eye for detail
- Confidence using IT systems, including CRM databases, Word, Excel, and Teams
- Qualifications in relevant specialist areas, safeguarding, and financial advice
why work for us
We know that our people are our greatest strength, so we’ve built a benefits package that supports every aspect of your life and career:
financial security & time off:
- Up to 10% employer pension contributions
- Private medical insurance, income protection, and life assurance
- 25 days’ annual leave plus bank holidays
- Enhanced family-friendly policies
wellbeing & lifestyle:
- Hybrid working: 2 days in the office, 2 days at home, plus participation in our new 4-day week trial
- Access to wellbeing resources, including EAP, Qwell, and a wide range of caba’s services
- Eye tests and contributions towards DSE glasses
- On-site electric car charging points
- Two paid volunteering days each year
growth & development:
- Learning and development budget to support your progression
- Opportunities to grow and collaborate through forums and project groups