Goods and services

Dealing with Builders

We frequently speak to callers who are unhappy with a builder or other tradesman and the standard of their work. Problems with builders experienced by our callers include: the builder does not turn...

Shopping – Buying Goods

In today’s society we have the opportunity to buy goods 24/7. In this factsheet we look at the law which applies to those transactions and any legal redress you have when things go wrong. When...

Small Claims Court (SCC)

We speak to a number of callers who may for a variety of reasons want to recover money from an individual or a business. Having exhausted all other options, callers frequently feel taking legal...

So you are buying a used car

Used motor vehicles – consumer rights Buying a used car can be problematic when things go wrong. We are used to talking to people having difficulties when the car they’ve bought is not what they...