If you're under pressure at work, experiencing relationship problems at home, or coping with bereavement, illness, anxiety or depression, we're here to listen and help. Our emotional support is available for past and present ICAEW members, ACA students, past and present ICAEW staff and their close families. All of our services are free, impartial and strictly confidential.
24 hour helpline
You don't have to face difficult times alone. Call us or chat online anytime. We're here to listen and can explain how to access further appropriate counselling support.
Qwell – online counselling and wellbeing support for adults
Qwell is an online counselling and mental health support service available for adults, offering a safe and confidential space to talk about whatever’s on your mind. You can share experiences and gain support from a community of anonymous peers and qualified professionals, as well as educate yourself on mental wellbeing.
Telephone and video counselling
Our telephone and video chat-based counselling sessions are tailored to your individual circumstances and goals and we'll work with you to get the support you need.
Personal and professional coaching
We can connect you with a coach who will work with you to define what you're aiming to achieve and then develop a practical plan together to bring it to life. Our personal and professional coaching is delivered as a series of sessions over the phone or via Skype.
We've teamed up with Relate to offer relationship and family counselling (including for children over 12 years old), to help you through life's ups and downs together. We're also able to offer sex therapy if you're experiencing difficulties in your love life. Strong relationships take work. It isn't always easy but you can start today by calling CABA.
Telephone friendship service
If you’re aged 60 and over and feeling lonely or isolated, we can introduce you to a befriender through our partnership with Age UK. You can chat, swap stories and spend time on the phone each week.
Dealing with a bereavement can be challenging. We can provide emotional and practical support. Talking with our trained bereavement counsellors can help you make sense of what has happened. We also offer legal advice and sometimes financial support towards funeral costs.
Mental wellbeing microsite
Kooth - online mental wellbeing community for ages 11-25
Our digital mental health and wellbeing platform gives free, confidential online counselling for students and young people aged 11-25. There’s access to professionally trained counsellors, peer-to-peer support, mood-tracking, live, moderated forums and self-help tools designed to help you make positive changes to your life.
Real people, real stories
Your questions answered
Who is eligible for support?
CABA supports past and present members of the Institute of Chartered Accountants of England and Wales (ICAEW)1, ACA students2, ICAEW
Are your services means tested?
If you need financial support, we carry out a means test where we consider income, expenditure, capital and assets.
I am an accountant, but not a member of ICAEW, can you still help?
Our services are available to past and present ICAEW members, their carers and their families.
CABA has supported me in the past; will I be able to receive support from CABA again?
We understand that circumstances change. If you have received advice and support from us in the past there are no time limits or restrictions preventing you from receiving support from us again.