If you're under pressure at work, experiencing relationship problems at home, or coping with bereavement, illness, anxiety or depression, we're here to listen and help. Our emotional support is available for past and present ICAEW members, ACA students, past and present ICAEW staff and their close families. All of our services are free, impartial and strictly confidential.
24 hour helpline
You don't have to face difficult times alone. Call us or chat online anytime. We're here to listen and can explain how to access further appropriate counselling support.
You can call us on 0800 107 6163, email enquiries@caba.org.uk, complete our online form or chat to us online, in strictest confidence 24 hours a day.
Qwell – online counselling and wellbeing support for adults
Qwell is an online counselling and mental health support service available for adults, offering a safe and confidential space to talk about whatever’s on your mind. You can share experiences and gain support from a community of anonymous peers and qualified professionals, as well as educate yourself on mental wellbeing.
Telephone and video counselling
Our telephone and video chat-based counselling sessions are tailored to your individual circumstances and goals and we'll work with you to get the support you need.
Relationship support
We've teamed up with Relate to offer relationship and family counselling (including for children over 12 years old), to help you through life's ups and downs together. We're also able to offer sex therapy if you're experiencing difficulties in your love life. Strong relationships take work. It isn't always easy but you can start today by calling CABA.
Telephone friendship service
If you’re aged 60 and over and feeling lonely or isolated, we can introduce you to a befriender through our partnership with Age UK. You can chat, swap stories and spend time on the phone each week.
Bereavement support
Dealing with a bereavement can be challenging. We can provide emotional and practical support. Talking with our trained bereavement counsellors can help you make sense of what has happened. We also offer legal advice and sometimes financial support towards funeral costs.
Living with mental health PDF booklets
Mental health charity Mind has made available a range of resources that can help you get a better understanding of your mental health and make steps towards improving your overall emotional wellbeing.
Mental wellbeing microsite
Our mental wellbeing microsite is packed with advice, tips and tools to look after your mental wellbeing and improve your ability to deal with life's ups and downs.
Helpful advice
Real people, real stories
I would encourage people to reach out to CABA and access high quality counselling and support, because it can be a complete game-changer.
Your questions answered
Who is eligible for support?
CABA supports past and present members of the Institute of Chartered Accountants of England and Wales (ICAEW)1, ACA students2, ICAEW
Are your services means tested?
If you need financial support, we carry out a means test where we consider income, expenditure, capital and assets.
I am an accountant, but not a member of ICAEW, can you still help?
Our services are available to past and present ICAEW members, their carers and their families.
CABA has supported me in the past; will I be able to receive support from CABA again?
We understand that circumstances change. If you have received advice and support from us in the past there are no time limits or restrictions preventing you from receiving support from us again.