FACT SHEETS
Professional Issues
TELEPHONE NUMBERS FOR PRACTICAL ADVICE AND SUPPORT
Chartered Accountants' Benevolent Association (CABA) +44 (0)1788 556366
For people who might be experiencing financial hardship, require information on State and Local Authority Benefits, Nursing and Residential Care and payment of fees as well as many other welfare issues.
INSTITUTE OF CHARTERED ACCOUNTANTS (ICAEW)
Search the online jobs portal, upload your CV and visit the ICAEW careers community.
Money Laundering Help Line +44(0)1908 248025
For information and advice on the money laundering regulations and the requirements to report to SOCA.
Ethics Advice +44(0)1908 248025
For information and advice concerning ethical issues regarding confidentiality and disclosure, objectivity and independence, conflicts of interest, obtaining work, changes in professional appointment, association with non-members, guidance on fees, marketing, business ethics and practising certificate requirements.
Members Information +44(0)1908 248250
For any issues regarding status of membership of the Institute –retirement, death, reduced subscription, illness, re-instatement.
Student Support Team+44(0)1908 248040
Any issues whilst someone is training to be an ACA, Chartered Accountant. Registration query, exam query (date time special considerations) credits for previous experience, change of details, address name etc. Assistance with training placements. Logging in to the website. Any other student query.
Support Members 0800 917 3526
Support Members are all members of the ICAEW, who have volunteered to give some of their time to help any other member in difficulty. They can be contacted in relation to any issue, whether personal or business and are there to offer support to the member in any way they can. They are not trained counsellors but are familiar with the Institute's processes and procedures and if they are not able to help themselves, they can usually put the member in touch with a specialist source of help or advice.
Technical Enquiries +44(0)1908 248025
Anything to do with details of accounting, auditing or company law and general technical advice, excluding taxation.
President's Appointments Scheme (for alternative dispute resolution)
Anyone can apply to the Presidents Appointments Scheme to ask for the appointment of an expert, valuer or arbitrator. Usually there will be a dispute resolution clause in a contract nominating the President to make such an appointment in the event of a disagreement between the parties to the contract but in other cases the parties can apply jointly for an appointment to be made. Once an application is received the ICAEW will select a suitably qualified member of its panel to take on the appointment, bearing in mind any criteria specified in the application.
Mediation Service (Professional Conduct) +44(0)1908 546232
mediation@icaew.com
For Disputes between a Chartered Accountant and a client, or between Chartered Accountants
Mediation employs a neutral person to facilitate negotiations between the parties in dispute, in an effort to reach a mutually acceptable resolution.
The Service is - Confidential, low-cost, fast, without prejudice, using qualified mediators.
Voluntary, flexible, quicker than litigation, the parties are in control and it is a non-binding process.
Features of mediation
Procedure often adopted for resolving issues between parties through Alternative Dispute Resolution (ADR) - third party dispute resolution.
