Course aim
To help managers care for their own wellbeing, and the wellbeing of their team.
Course details
The course helps managers to:
• Understand what stress is
• Recognise the signs and symptoms of stress in others
• Think through the typical stress inducers (causes of stress), particularly focused on work stress inducers
• Highlight the potential problems caused by stress
• Explore the best management approaches to managing employees with stress related illnesses
• Reflect on how to recognise their own signs and symptoms of stress
• Discuss the negative coping strategies often used to manage stress
• Look at some positive coping strategies that can be used to build resilience to stress
• Apply these positive coping strategies to themselves and their employees
The course will include a mix of learning scenarios, allowing delegates to discuss their own experiences and discuss practical case studies.
The objectives of this course are to:
• Provide managers with the tools and resources to manage and support staff
• Improve awareness of the signs and symptoms of emotional distress
• Enable managers to discuss sensitive issues with staff
• Increase their understanding of what affects their mental and physical wellbeing and their team’s physical and mental wellbeing
• Learn strategies to improve their own wellbeing
• Encourage positive thinking
Course aim
To develop skills for managing and dealing with difficult people and behaviour in a business environment.
Course details
Delegates will gain insights into what constitutes a difficult person, a difficult employee and difficult behaviour.
They will increase their skill and knowledge in managing positive and negative behaviour and ultimately increase their effectiveness in handling difficult and challenging situations.
The trainer will facilitate group work, using lecture style presentations, role play, discussion and individual questionnaires to identify personality groups and help delegates formulate personal development plans.
The programme will cover:
• Getting to the heart of the problem
• Dealing with uncomfortable feelings
• Defining a difficult person
• Using honesty and agreement
• Turning arguments into discussions
• Defusing blame
• Active listening and responding
• Understanding the roles that people play
• Achieving a different outcome
• Dealing with strong feelings
• Delivering bad news
• Feeding the solution, not the problem
• Creating win-win: achieving resolution
For dates and availability of this course click here
